Frequently Asked Questions

Shop Policies

We understand you may need to bring your children to your appointment from time to time. If so please be courteous and make sure they are attended to because you and other clients are there for a relaxing and pampering appointment.

Payment is due completion of appointment.

Cancellation policy: We ask that you give a 48 hour notice of cancellation or you will be charged 50% charge of your estimated appointment. However, We do know that emergencies come up. Please contact your stylist a soon as possible for cancellations. If this is a reoccurring event you will be asked for a 50% deposit at time of scheduling of your next appointment which will be put towards your total charge.

Frequently Asked Questions

These are some common definitions to help you understand the differences between services.

  • Balayage: a technique for highlighting hair in a matter in which dye is painted on in such a way as to create a graduated, lived in look

  • Ombré: a pattern in which colors or tones fade into one another. Typically the hair goes from a brown color on top to a bleached blonde on the bottom

  • All over color : this refers to an all over one color application of the hair which processes and then it’s done.

  • Full highlights: involves highlights in every section of the head

  • Partial Highlights: is only in sections. Usually placed around the face to give off a brighter face framing look. Usually top and sides of head

  • Toner: a product used that helps you personalize your color. Used to add natural or more visible tones after a color treatment. As a result it enhances the tonality of your hair.

  • Color correction: involves either toning out unwanted brassiness from dying your hair darker or lighting your hair to achieve the desired effect

  • Deep conditioning treatment: is a procedure on which the hair is coated and treated with nourishing products. It restores the hair’s moisture, strengthens and reduces damage caused by chemicals and products.

  • Extensions: are a method of lengthening ones hair by incorporating artificial human hair. Extensions are treated as real hair albeit more gently